Account Manager

Commercial | Remote 

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Role Published: 16th October 2021

The Role

Apaya is building a market leading experience for global merchants to allow them to rapidly expand their business into new and existing markets by adding new payment methods to their checkout experience. Apaya’s Merchant Sales team play a major role in building an important part of our proposition and therefore the successful candidate will need a strategic and commercial mindset.


  • Generate, manage and prioritise sales pipeline and launches to achieve sales targets
  • Develop and create account plans for existing merchants using best practices and case studies to secure necessary approval for new launches
  • Build strong relationships with C-levels and key stakeholders within the clients’ organization
  • Proactively manage existing merchants and work closely with them to develop plans to improve their performance, boost their revenue and potentially expand their footprint to some of the company’s other geographies
  • Work with members of the Commercial team, primarily with the merchant sales, to align on go to market, increase sales opportunities and maximize revenues
  • Accurately forecast sales to senior management
  • Liaise with internal and clients’ Marketing to identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales
  • Maintain a thorough knowledge of the market, the competitive landscape and the company’s solutions and services compared to others
  • Ensure strong pipeline management to ensure data is accurately entered and managed within the company’s CRM system
  • Collaborate with the product team on improving UX, adding features and new development as per clients’ feedback
  • Align with the tech team for new merchant onboarding and devise a project plan to align all stakeholders and ensure timeline launch of new services
  • Track services revenue performance regularly, and ensure accurate reporting on monthly basis to all partners
  • Leverage end-users data to better understand user’s behaviour and potentially new revenue streams and identify possible upselling opportunities


  • Bachelor's degree in Computer Science, Business, or a related field.
  • A minimum of 6 years’ experience in B2B Business Development/Sales/Account Management with an understanding of the payments industry
  • Proven success in complex c-level negotiations, including all technical, compliance, legal and commercial aspects
  • Ability to build internal and external relationships to gain and share information such as industry trends for example
  • Creative problem solver ability to manage stressful situations whilst juggling multiple challenges
  • High performer and results driven, with a track record of generating new revenue streams and incremental revenue
  • Exceptional written and verbal communication skills with the ability to create compelling plans to present complex information clearly and concisely
  • Strong analytical and quantitative skills with the ability to use data and metrics to justify requirements, features and drive results.
  • Good organizational and project management skills
  • The ability to think independently and have a hands-on mentality
  • Collaborative working style. Must work well in a remote team environment (at start)
  • Fluent English, additional language skills a plus


  • 25 days annual leave (excluding National Holidays)
  • Company Bonus Scheme
  • Employee share option plan
  • Home office allowance
  • Fully Remote working with team meet-ups
  • Latest Technology to help you perform in your role
  • Pension with company contribution
  • A collaborative environment, where you are encouraged to take initiatives and can see the immediate impact of your work daily
  • The flexibility to grow and shape your career within Apaya based on your interests and ambitions
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